Refund policy

1. Overview

At TCE.Digital (a division of Total Concept Electric), we are committed to providing high-quality digital electrical solutions — including project designs, 3D models, training courses, mobile applications, interactive wiring diagrams, and other digital tools for electrical professionals and enthusiasts.

This Return and Refund Policy explains our practices regarding refunds for digital products purchased through our website. Please read this policy carefully before making a purchase.

2. Digital Products — All Sales Are Final

Due to the intangible nature of digital products, all sales of digital downloads, software licenses, online courses, and other digital content are final and non-refundable.

Once a digital product has been purchased, delivered, or downloaded, it cannot be "returned" in the traditional sense. Digital files — once accessed — cannot be revoked or taken back. Therefore, we do not offer refunds, exchanges, or cancellations once a digital product has been:

• Downloaded or accessed

• Delivered via email

• Activated or redeemed

• Streamed or viewed online

3. Exceptions — When a Refund May Be Considered

While our general policy is no refunds for digital products, we may consider refunds or credits on a case-by-case basis in the following limited circumstances:

3.1. Duplicate Charges

If you are accidentally charged more than once for the same product, please contact us immediately. We will verify the duplicate charge and issue a refund for the extra transaction.

3.2. Technical Issues Preventing Access

If you experience technical difficulties that prevent you from accessing or downloading your purchased product, and we are unable to resolve the issue after reasonable attempts, we may issue a refund at our discretion.

3.3. Defective or Non-Functional Digital Content

If the digital product you received does not function as described in the product listing and we cannot provide a working version or replacement, a refund may be considered.

3.4. Products Not Yet Downloaded or Accessed

If you have purchased a digital product but have not downloaded, accessed, activated, or redeemed it, you may request a refund within 7 days of the purchase date. Refund requests for unused digital products must include your order number and the email address used at the time of purchase.

4. Exclusions — When Refunds Will Not Be Granted

Refunds will not be provided in the following situations:

• Change of mind — You decided you no longer need or want the product

• Wrong product purchased — You accidentally purchased the wrong item

• Did not like the product — The product did not meet your personal expectations

• Compatibility issues — You attempted to use the product with unsupported software or hardware

• Lack of use — You did not use the product after downloading it

• Third-party disputes — Issues arising from third-party platforms, payment processors, or your own technical environment

5. How to Request a Refund

To request a refund under the limited circumstances described above, please follow these steps:

1. Contact us within the applicable time period via:

   • Email: captainmustang55@hotmail.com

   • Phone: (619) 394-3388

2. Provide the following information in your request:

   • Your full name

   • Order number

   • Date of purchase

   • Product name(s) purchased

   • Detailed explanation of the issue (including any error messages, screenshots, or other relevant information)

3. Allow processing time — We will review your request and respond within 5–7 business days. If approved, refunds will be processed to the original payment method used at the time of purchase.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend or terminate your access to our digital products and services until the dispute is resolved.

We encourage you to contact us directly before taking any dispute action — we are committed to fair resolutions and customer satisfaction.

7. Modifications to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions about this Return and Refund Policy, or if you need assistance with a digital product purchase, please reach out to us:

We are available to assist you during our business hours and will respond to all inquiries as promptly as possible.