Shipping policy

1. General Provisions

TCE.Digital (a division of Total Concept Electric) sells exclusively digital products — including design solutions, 3D models of electrical panels, training courses, mobile apps, interactive wiring diagrams, and electrical calculation software.

Because all our products are delivered electronically, no physical shipping (mail, courier, or freight) takes place. Instead, we "ship" your digital product instantly over the internet.

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2. Methods of Receiving Your Digital Product

After successful payment, you will gain access to your purchased digital product in one of the following ways:

1. Instant Download Link
   On the order confirmation page immediately after payment, a direct download link (or activation key for software) will appear.

2. Email Delivery
   An email will be sent to the address you provided during checkout, containing:

   • Your order number;

   • A download link;

   • Installation or activation instructions (if applicable);

   • License key (if the product requires activation).

3. Your Account Dashboard
   After registering on our website, you can log in to your account, view your purchase history, and re-download previously purchased digital products at any time (subject to valid license terms).

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3. Delivery (Transfer) Timeframes

• For standard digital products (ready‑to‑download files, courses, apps):
  Delivery is instant (within seconds) after our payment processor confirms your transaction.

• For custom or enterprise orders (tailored projects, bulk license packages):
  If the product requires manual preparation or generation based on your specific parameters, delivery time will be agreed upon individually. Typically this takes 2 to 5 business days. You will be notified of the estimated timeframe at checkout or during communication with our sales team.

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4. What If You Don’t Receive Your Product?

If within 15–30 minutes after payment you haven’t received the download email and the link didn’t appear on the confirmation page, please:

1. Check your Spam / Junk folder — sometimes our emails are mistakenly filtered there.

2. Confirm that you entered the correct email address during checkout.

3. Contact our support team with the following details:

   • Your order number (if assigned);

   • Your full name as the payer;

   • The email address used for the purchase.

We will promptly verify the transaction and resend your access to the product.

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5. Importance of a Correct Email Address

You are responsible for providing a valid and correctly spelled email address. If you make a typo and the product email is sent to the wrong address, we cannot guarantee delivery. In such cases, contact us so we can verify your identity and restore access.

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6. Physical Address (for Correspondence)

Our legal and physical office address is:

11878 Capital Way, Louisville, KY 40059, United States

Please note: this address is for administrative and legal correspondence, as well as in‑person meetings by appointment only. Returns of physical goods or packages to this address are not accepted, as we do not engage in physical trade.

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7. Delivery for Enterprise Clients

For organizations purchasing bulk licenses or enterprise subscriptions, we offer alternative delivery methods (e.g., secure cloud storage, API-based transfer, or dedicated FTP access). Terms and timeframes are negotiated separately at the time of order. For inquiries, contact us via the details below.

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8. Contact for Shipping Questions

If you experience any issues with receiving your digital product, feel free to reach out:

We operate Monday through Friday, 9:00 AM – 6:00 PM (EST), and respond to delivery‑related inquiries within 2–4 business hours during working hours.

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9. Modifications to This Policy

TCE.Digital reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and become effective immediately upon posting. We recommend reviewing this section periodically.